CONTACT US
We're here to help — most emails are answered within 3 to 5 hours
Opening hours
Monday to Saturday
9:00 am – 6:00 pm (UK time). Closed Sundays and bank holidays.
Response time
3 to 5 hours
Messages sent outside opening hours are answered the next working day.
SEND US A MESSAGE
Fill in the form below and we'll get back to you by email. If your question is about an existing order, add your order number so we can look it up straight away.
BEFORE YOU WRITE
These are the questions we get most often. You might find your answer here in a few seconds.
Where is my order?
Track it any time on our tracking page using the details from your confirmation email.
Processing takes 1 to 3 business days, and delivery a further 8 to 12 business days after dispatch.
How long does delivery take?
Order processing takes 1 to 3 business days, plus 8 to 12 business days for delivery once your parcel has been dispatched. Shipping is free on every order, with no minimum spend.
Can I change my address or cancel my order?
Email us as soon as you can with your order number and the correct address, and we'll do everything we can to update it before dispatch. You also have a 14-day right to cancel — if the parcel is already on its way, you can return it once it arrives.
How do I return something?
You have 30 days from delivery to request a return. Email us with the subject "Return Request", your order number, the reason, and a photo if the item is damaged. Return shipping is the customer's responsibility.
Please wait for our return address before sending anything back — don't use the sender address on the parcel.
My item arrived faulty or damaged
Email us with your order number and a photo or short video of the fault. Within 30 days of delivery you choose between a full refund or a replacement, and if we need the item back we cover the return shipping.
Tracking says delivered but nothing arrived
Check with neighbours and any safe places around your home first, as couriers sometimes scan parcels slightly early. If it still hasn't turned up 2 business days after the delivery scan, get in touch and we'll investigate.