SHIPPING POLICY

Shipping

Delivery times

• Processing: 1 to 3 business days
• Delivery: 8 to 12 business days after dispatch

Orders placed late on a Friday or over the weekend start processing on the next business day. Once your order is dispatched you will receive an email with a tracking number.

Shipping costs

Delivery is included in the price shown. There is no separate delivery charge at checkout and no minimum order value.

Where your order ships from

We do not hold our own warehouse stock. We work directly with selected suppliers and your order is dispatched to you from their facilities outside the United Kingdom, in Asia. This is what allows us to keep prices where they are, and it is why delivery takes longer than it would from UK stock.

Customs and import charges: any customs duty or import VAT that may become due is the responsibility of the customer, unless already collected at checkout.

If your parcel arrives damaged

If the parcel or its packaging arrives visibly damaged, email info@maddisoncambridge.uk with photos of both the packaging and the item, and keep them until the matter is resolved — the carrier may need to see them for a claim.

Delivery attempts and refused parcels

Carriers usually hold undelivered parcels for a limited period before returning them. If you are not able to receive your parcel, please arrange collection or redelivery with the carrier using the details on their notification.

If you would like to cancel or return an order, contact us directly rather than refusing the parcel — see our Refund Policy for how that works and for your statutory cancellation rights.

Delays

At busy periods, or where a carrier is affected by circumstances outside our control, delivery may take longer than the estimate above. If your order is running late we will tell you what we know.

Contact

Questions about delivery? Email info@maddisoncambridge.uk and we will reply within 24 hours on business days.